Frequently Asked Questions
What materials are your jewellery pieces made of?
Our jewelry pieces are crafted using high-quality gold (10k, 14k, and 18k), genuine gemstones, and responsibly sourced diamonds. Each product description clearly specifies the materials used for that piece.
What is your shipping policy?
We offer domestic shipping within the USA with full tracking and free delivery on all orders.
Do you offer returns or exchanges?
Yes, eligible items may be returned within 30 days of confirmed delivery, subject to approval and policy conditions.
Return requests must be submitted through your account at eclian.com. Once approved, you will receive return instructions and a complimentary insured return label by email.
Items must be returned new, unworn, in original packaging, and include all original certificates and accessories.
We do not offer direct exchanges. To receive a different item, please return the original purchase (if eligible) and place a new order.
Final sale: Custom, personalized, made-to-order items, worn or altered pieces, and purchases made outside eclian.com.
Please review our full return policy before submitting a request.
Do you offer jewellery repairs?
At this time, Eclian Jewelry does not offer jewelry repair services.
We recommend taking your piece to a trusted local jeweler for any repairs, resizing, or alterations.
All our jewelry is carefully inspected before shipping to ensure the highest quality and minimize the need for repairs.
Is your jewelry authentic?
Yes. All our jewelry is sourced from trusted and reputable suppliers and crafted using genuine materials such as real gold and certified diamonds.
Each piece is carefully inspected by our team before shipping to ensure it meets our quality standards.
What if my package is lost or damaged?
If your package is lost or arrives damaged (excluding incorrect or incomplete addresses), please contact us at contact@eclian.com. We will assist with insurance claims or replacement when applicable.
Do you offer a warranty on your jewelry?
Yes. Eclian Jewelry guarantees the quality and authenticity of all our pieces.
Each item is carefully inspected before shipment to ensure it meets our high standards.
Our warranty covers manufacturing defects in materials or craftsmanship for 30 days from the date of delivery.
This does not cover normal wear, accidental damage, loss, or alterations made by a third party. For any warranty inquiries, please contact our Client Care Team at contact@eclian.com, and we will assist you promptly.
Do you offer ring sizing services?
At this time, Eclian Jewelry does not offer ring sizing services.
We recommend having your ring sized by a trusted local jeweler to ensure the perfect fit. All our rings come in standard sizes, which are clearly listed in each product description to help you select the correct size before purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.
Do you ship internationally?
At this time, we ship within the United States only. International shipping will be available soon.