EcLian

Yes, eligible items may be returned within 30 days of confirmed delivery, subject to approval and policy conditions.

Items must be returned new, unworn, in original packaging, and include all original certificates and accessories.

We do not offer direct exchanges. To receive a different item, please return the original purchase (if eligible) and place a new order.

Custom or personalized pieces are not eligible for return or refund.

Please review our full return policy before submitting a request.

Yes. Orders may be canceled within 12 hours of placement. To request a cancellation, please contact our Client Care Team as soon as possible at contact@eclian.com. Once an order has been processed or shipped, cancellations are no longer possible.

Yes. All our jewelry is sourced from trusted and reputable suppliers and crafted using genuine materials such as real gold and certified diamonds.
Each piece is carefully inspected by our team before shipping to ensure it meets our quality standards.

Processing time is typically 1–2 business days.

For made-to-order pieces, the production process usually takes 10–15 business days before shipment.

Delivery times vary depending on location and carrier, and you will receive a tracking number once your order has been shipped.

We ship internationally. Orders outside the United States may be subject to local customs duties and taxes, payable by the customer upon delivery.